Year‑end campaigns stabilized
Introduced queueing + idempotent handlers for webhook ingestion; reconciled nightly to Salesforce. Failed sends and reconciliation time reduced.
Stop campaign failures. Make CRM + legacy donation/email tools play nice.
I modernize brittle fundraising and marketing stacks—HubSpot/Salesforce plus legacy donation/email systems—so campaigns don’t break, data reconciles nightly, and ops latency drops in 90 days. No re‑platform required.
10M+
Transactions stabilized
$180M+/yr
Donation ops supported
90 days
To stable, observable systems
Paid Diagnostic → 90‑day Modernization
A focused engagement for advancement teams where CRM is glued to legacy donation/email tools, custom Java/.NET/PHP/other, bulk mailers, SFTP/ETL, gateways) and things occasionally go sideways.
- Systems & dataflow map with failure‑mode heatmap
- Top‑3 fixes ready to implement (webhook queues, idempotent jobs, nightly reconciliation, observability)
- ROI & risk table for leadership
- Executable 90‑day plan with clear roles and timeline
- Exec readout: make the decision (Do Nothing / In‑House / Divergent Technology)
Where I’m effective
- Journey marketing + bulk mail sequencing that silently drop or double‑send
- CRM ↔ donation platform drift and broken attribution/UTMs
- Legacy custom connectors that choke at scale or on edge cases
- Manual reconciliations impacting Advancement team productivity
- Vendor re‑platforms introducing cut‑over risk
Java/.NET/PHPETL/SFTPPayment gateways
Recent outcomes
Attribution fixed
Rebuilt UTM propagation + source of truth. Attribution gaps closed; board reporting aligned with finance.
No‑drama re‑platform cut‑over
Built temporary shim + observability to straddle old/new vendor APIs. Zero data loss; campaign blackout avoided.
How we work together
- 15‑min fit call. Diagnose stakes, timing, and budget owner.
- 2‑week paid diagnostic. Map flows, measure failure modes, validate data.
- Exec readout. Options: Do Nothing / In‑House / James executes.
- 90‑day modernization. Implement prioritized fixes with your team.
What you actually get
- Clear diagrams (as‑is / target) you can hand to anyone
- Issue backlog ranked by risk & revenue impact
- Observability dashboard checklist
- Cut‑over playbook if a re‑platform looms
Simple, transparent pricing
Paid Diagnostic
Fixed scope, 2 weeks
$7,500
- Systems & dataflow map
- Failure‑mode heatmap
- Top‑3 fixes ready to ship
- Exec readout & 90‑day plan
Modernization Retainer — Core
90‑day execution, 1 stream
$12,000 / month
- Implement plan with your team
- Weekly progress & risk updates
- Observability baseline
Modernization Retainer — Plus
2 streams + vendor coordination
$18,000 / month
- All Core items
- Vendor & re‑platform cut‑over support
- Risk removal for critical campaign windows
+25% for rush/blackout windows.
Questions leaders ask
We’re mid‑replatform. Is this redundant?
No—this reduces cut‑over risk and protects current‑quarter revenue. Scope stays on glue code, reconciliation, and observability. Your platform vendor will thank you.
Why a paid diagnostic first?
Because guessing is expensive. The diagnostic creates a shared map, quantifies risk in dollars, and produces an execution plan you can keep—whether I implement it or not.
Can our team do the work?
Yes. If you can execute faster in‑house, do it. I’ll hand off cleanly. If not, I’ll run point for 90 days with your team.
Book the diagnostic call
15 minutes to assess fit. If there’s no clear value, we won’t proceed. Your time is protected.
Company
Divergent Technology Group, LLC.
Reading, Vermont
LinkedIn: linkedin.com/in/jpayne000
I work across US time zones. Delivery windows are scheduled around campaign calendars.